Our client, a hospitality brand with approximately 100 German key VIP customers, is seeking a German-speaking administrator to support their customers with a range of membership support - from welcoming new members both on the phone to coordinating their international travel itineraries and Â building relationships through in person networking, as well as keeping all the underpinning membership and office administration running smoothly.
This role would suit a fun-loving and personable individual who loves interacting with people and enjoys providing a first-class customer service experience. Hours of work are 10am - 6pm or 11am - 7pm and the role will involve some weekend and occasional evening work when your customers are in the country!
THE ROLE & YOUR RESPONSIBILITIES:
Customer service for a group of c.100 VIP customers
Coordinate promotional events to attract German visitors to the venue
Coordinate the logistics of the group visits - travel, accommodation, itineraries etc.
Develop relationships with potential high-value customers - telephone, e-mail and in-person networking
Support marketing team with campaign activities
Attend VIP events on weekends and work occasional evenings to support the German visitors when they are in the UK.
A full job spec is available upon request!
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Business fluency in spoken/written German
Customer service and / or admin experience
Passionate about delivering excellent customer service and ensuring customer satisfaction.
Self-starter with the ability to use their initiative
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