James is a member of the board responsible for ensuring we have effective operational procedures in place to secure the functionality of the business and assist the CEO to drive extensive and sustainable growth while supporting and enhancing Macildowie’s unique culture. He is responsible for project and programme management and procurement as well as our internal Business Support, Administration, Business Systems, Marketing and HR functions.
James' aim is to ensure our operational systems and processes deliver the same kinds of quality experiences and results that our people do, optimising average revenue per head and making our business more easily scaleable.
He has over 20 years experience as a recruiter and manager of recruitment teams, as well as significant business process and system change experience.
James joined Macildowie in 1995 not long after the business was started. He progressed from recruiting part-qualified to senior executive appointments in finance across the Midlands. In 2002 James launched our HR Division, growing it for a number of years. In 2011 James was seconded away from recruitment for nine months to manage the selection, implementation and development of our brand new internal recruitment system.
In May 2013 James moved full time into a role as Head of Business Systems, acting as a change agent for the business, directing the development and training of our business processes and systems to most effectively support our client base. In July 2015 he was appointed to the board as Director of Business Systems and in May 2019 became Chief Operating Officer.