Are you passionate about delivering excellent customer service? Do you thrive in a dynamic and fast-paced environment? We are currently seeking a dedicated Customer Service Advisor to join our client's team at our Mansfield town centre branch for a well-established business. This position requires individuals who are committed to providing outstanding service and have a strong attention to detail.

Location: Mansfield town centre

35 hours a week

Key Responsibilities:

- Assist customers with various banking inquiries, transactions, and account services.

- Provide personalised assistance to customers in person, over the phone, and via email.

- Process financial transactions accurately and efficiently.

- Promote and cross-sell banking products and services to meet customer needs.

- Resolve customer issues and complaints promptly and professionally.

- Adhere to all banking regulations and guidelines.

Requirements:

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Ability to work effectively in a team-based environment.

- Availability to work 2/3 Saturdays a month.

- Full UK driving license required.

Preferred Qualifications:

- Previous experience in a customer service role, ideally within a banking or financial services environment.

- Knowledge of banking products and services.

- Proficiency in using banking software and systems.

Benefits:

- Competitive salary based on experience.

- Comprehensive training and development opportunities.

- Employee benefits package.

- Opportunity to work in a supportive and collaborative team environment.

If you are a motivated individual with a passion for customer service and meet the above requirements, we encourage you to apply for this exciting opportunity. Join our client's team and be part of a leading banking institution committed to excellence in customer satisfaction.

To apply, please submit your CV and why you are interested in this role. We look forward to receiving your application!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a business based in Leicestershire.

The Customer Service Advisor is responsible for providing excellent customer service to our customers by answering questions, resolving issues, and providing support. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.

Shifts- 1pm 7pm, 5 days per week, 1 in 2 Saturdays with 1 day off during the week.
Hybrid working- 3 days in the office (Tues, Weds, Thurs) and 2 days from home (Mon, Fri, Sat).
First 4 weeks new starter training will be office based 11am 5pm.

This is a permanent position

THE ROLE & YOUR RESPONSIBILITIES:

To respond to all customer contacts and to provide our customers with the very highest standard of service whether they are placing an order, making an enquiry, requesting a catalogue or processing refunds and exchanges.

To provide first contact resolution where possible, dealing with all issues effectively, consulting with either the Senior CSA or Team Manager for direction, where necessary.

To ensure that customer complaints and queries are dealt with accurately and effectively by providing the customer with the correct information and ensuring that they are delighted with our service.

To ensure that daily tasks and responsibilities are completed and that the Team Manager is aware of any outstanding work in order to ensure its completion.

To achieve set productivity and quality targets at all times.

To take on other duties as required depending on the workload of the department and the needs of the business. To be aware that the needs of the departments will change.

To be a team player who displays the brand values and works with the rest of the team to achieve great results.

Answer customer inquiries via phone, email, and chat

Resolve customer issues in a timely and efficient manner in line with company SLA's

Escalate complex issues to the appropriate team or department

Provide product or service information to customers

Process orders and payments

Complete customer satisfaction surveys

Stay up-to-date on company products and services

Comply with all company policies and procedures

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Previous experience in a customer service environment
Excellent communication and customer service skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Ability to work in a fast-paced and deadline-driven environment
Ability to work in a self-sufficient manner through using all available knowledge bases and process documentation
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Macildowie are actively seeking a Customer Executive to join a well established business based in Bingham, Nottingham. Our clients top priority is to deliver excellent customer service and this is an amazing opportunity to join a expanding, family ran business!

Reporting to: Customer Service Manager

Hours: Full-time (9:00am - 5:00pm, Monday to Friday)

Salary: £24,000 (+ bonus)

Package and Benefits

- Competitive Salary

- Free on-site gym access

- Vitality Health Insurance

- On-site parking

- 33 days holiday (inclusive of bank holidays)

The ideal candidate would be someone who has a previous background in Customer Service, ideally in the construction industry however this is not essential, personality is the main driving factor for success in this role, being able to build and maintain relationships. If you can demonstrate the above then we want to hear from you.

Key Responsibilities and Duties:

- Support daily customer service operations

- Process customer enquiries and orders efficiently

- Manage order bookings using the Warehouse Management System

- Coordinate with couriers for timely deliveries

- Resolve customer issues and collaborate across departments for improvement

Key Skills & Requirements

- Proficient in CISCO phone systems and Google Drive

- Strong team player willing to support cross-departmental initiatives

- Customer-focused with a dedication to exceeding expectations

- Previous experience in industrial/commercial sales and distribution preferred

- Experience managing people and strong commercial acumen desired

If you are keen on this opportunity please apply with your most up to date CV and one of our Consultants will give you a call to discuss in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently looking for a Customer Service Advisor working for a business based in Leicestershire.

This is a permanent position working full time hours

THE ROLE & YOUR RESPONSIBILITIES:

Dealing with customer queries over the telephone and via email
Managing complaints
Processing customer orders
Contacting customers to deal with price/availability queries
Liaising with purchasing and the warehouse
Updating customer details
General administration duties

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered for this position you must have excellent communication skills both written and verbal, have a positive attitude, be able to deal with people at all levels, be ambitious and driven and be computer literate. You must also have some experience of dealing with customers within an office environment and processing orders.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Leicester.

This is a role which offers hybrid working, full time hours and is a permanent position.

THE ROLE & YOUR RESPONSIBILITIES:

To answer calls and take claim ownership where possible
Deal with queries across all departments within the business
Excellent listening and communication skills
Professional telephone manner at all times
Communicate with other functions to ensure smooth call transfers
Follow policy and procedures in line with expectations
Think on your feet and adapt to different client and call types
Work to deadlines and ensure call-backs and diary arrangements are delivered as expected
Look to reduce waste and handle calls in an efficient time-frame

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

In order to be considered you must have strong customer service skills.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Team Leader working for a business based in Wigston, Leicester. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.

This is a permanent full time position which offers hybrid working.

THE ROLE & YOUR RESPONSIBILITIES:

Managing one of the Customer Service Centre teams, providing them with positive support, advice and encouragement in their development, providing cover in the absence of the other Team Leader.

Allocating in-bound workloads and developing specific programmes of activity, such as outbound calling and emailing to customer service advisors to meet the needs of training providers and of the membership recruitment, renewal and engagement programmes, assisting the team with its daily workload as demand occurs.

Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager Customer Service Centre, with recommendations for change or development where appropriate.

Working with the IT and Digital teams to scope and test developments to related systems, resolving any issues and reporting to the Manager Customer Service Centre as appropriate.

Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development.

Ensuring that their team provides a first-class customer service experience to members, training providers and delegates.

Defining and developing processes and procedures relating to training providers and membership within ISO standards, as required.

Contributing to projects as required and identifying improvements to Customer Service Centre processes.


EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Experience of managing a team and/or project

Experience of supervising and motivating others evaluating work performance and providing feedback and guidance

Experience of communicating complex concepts via telephone, face-to face and in writing

Experience of presenting to large and small audiences using PowerPoint or other presentation tools

Experience of successfully delivering to identified targets with minimum supervision

Experience of communicating with people at all levels in business

Experience of working without direct supervision inside and outside of the normal office environment

Experience of using multi-relational databases

Experience of coaching and people development

Experience in complaint handling and management

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Contact Centre Team Leader working for a business based in Leicestershire. Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75+ years.

This is a permanent full time position.

THE ROLE & YOUR RESPONSIBILITIES:

You will be in charge of a team of 11 call centre staff
To mentor and monitor advisors ensuring they provide commercially focused, quality advice to clients.
You will offer your team second opinions and support.
Provide leadership and support to colleagues and peers.
Manage all team absences / sickness/lateness/holidays/ disciplinaries.
Conduct performance reviews.
Be involved in the recruitment of your team.
To be flexible with work times as there may be occasions when having to address staff issues outside of core hours, do training or have team meetings to capture all team members.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Management experience
Experience of dealing with grievance, holidays, sickness, disciplinaries etc.
A willingness to learn and the ability to communicate effectively within the team.
You will be a motivator and get the best out of your team.
Ability to remain professional in a fast-paced environment.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

Macildowie are currently recruiting for a Contact Centre Manager working for a growing organisation based in Leicestershire.

This is an exciting opportunity to work for a company that is a leader in their industry and has a strong focus on delivering exceptional customer service. As the successful candidate, you will be responsible for managing the day-to-day operations of the Contact Centre, ensuring that the team is delivering a high level of service to customers, you will be a natural leader, drive positive people engagement to motivate and in-still the right professional working behaviours within your team, whilst working to achieve SLAs within a fast-paced, pressurised environment.

Working shoulder-to-shoulder with your team to develop, train and motivate, you will be required to work initially on a full-time basis within the contact centre (Monday-Friday) across a 37 hour working week, to drive the change required. There will be opportunities required for flexibility, and occasional weekend working, if crisis situations occur!

THE ROLE & YOUR RESPONSIBILITIES:

Managing budget and stock
Reconciling bank transactions.
Arranging trainings.
Liaising with suppliers.
Effectively addressing clients' inquiries via telephone, email, and social media platforms.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Proven experience managing a Contact Centre team, preferably within a highly regulated, financial services background

Strong leadership and people management skills; you will inspire, lead and value your team

Excellent communication and interpersonal skills

Strong analytical and problem-solving skills; driven by metrics, constantly reviewing and embedding processes and activity to ensure that your SLAs are met

Ability to work under pressure and manage multiple priorities

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Job Title: Temporary Customer Service Advisor

Location: Warwick, Warwickshire

Duration: Temporary

Hourly rate: £12-£14 an hour

Role Overview: As a Temporary Customer Service Advisor, you will be the first point of contact for customers, providing exceptional service and support. You will handle enquiries, resolve issues, and ensure customer satisfaction in a busy environment.

Key Responsibilities:

• Respond to customer enquiries via telephone, email, and live chat in a timely and professional manner
• Provide accurate information about products, services, and policies
• Resolve customer complaints and escalate complex issues as needed
• Maintain thorough and up-to-date knowledge of company products and services

Requirements:

• Previous experience in a customer service role is preferred but not essential
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and a customer-focused mindset
• Ability to multitask and work effectively in a fast-paced environment

How to Apply: If you are a motivated individual with a passion for delivering outstanding customer service, we want to hear from you! Please submit your up to date CV.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

THE OPPORTUNITY:

My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.

THE ROLE & YOUR RESPONSIBILITIES:

Leading and managing the delivery of all operations across the Client Support first and second line teams

Driving performance and efficiency in a fast paced and dynamic environment

Creating and implementing relevant performance strategies to drive desired outputs

Ensuring delivery of a consistent and seamless customer experience

Managing multiple team leader level direct reports

Driving initiatives to continually improve service quality

Ensuring delivery of all qualitative and quantitative contact and service SLAs and KPIs

Utilising systems (including contact management and telephony) to improve performance and enhance the customer experience

Maintaining strong and silo free relationships with other departments

Overseeing regular resource planning and participating in recruitment activity

Establishing and implementing training programmes to up-skill our staff and increase the focus on the customer

Actively promoting our core values, ethics and culture

Ensuring the department fulfils its legal obligations and is compliant to Data Protection Act, The Pensions Regulator and Financial Conduct Authority

Promoting a culture of continuous improvement and behaviours to create an empowered, positive and engaged workforce who put the customer at the heart of everything they do

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Experience within a senior leadership role within a 100+ seat contact centre environment
You will come from a customer centric industry and have a proven track record in leading a highly motivated team
Proven track record and success in leading teams within a customer centric operation
You will be a contact centre/call centre expert with hands on day to day management experience
Demonstrable knowledge of contact centre KPIs and SLAs
Proven ability to improve service standards and customer experience evidenced by improvement in NPS and CSAT scores
Highly organised and able to objectively prioritise own and others work
Ability to be self-directed and productive without supervision
Ability and experience in the management and development of staff and team leaders
Very strong written and verbal communication skills
Adept at understanding, analysing and utilising contact centre data and MI
Experience with and knowledge of contact centre technologies

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.