Credit Controller

Location

Nottingham

Reporting To

Credit Control Team Leader

The Opportunity

An excellent opportunity has arisen for an experienced Credit Controller to join a busy finance team. The successful candidate will play a key role in ensuring the prompt collection of outstanding debt, helping to improve cash flow and minimise bad debt exposure while maintaining strong relationships with clients and internal stakeholders.

This position would suit a proactive and organised individual who enjoys building relationships, resolving queries, and taking ownership of the credit control process.

Key Responsibilities

• Chase overdue debt through a variety of collection methods in line with established procedures.

• Secure promises to pay and proactively follow up where commitments are not met.

• Assist with the monthly production and distribution of client statements.

• Work closely with the cashiering team to identify and allocate unallocated cash receipts.

• Maintain accurate client records and collection activity notes within the practice management system.

• Handle incoming telephone calls and deal with enquiries in a professional and timely manner.

• Process card payments over the telephone when required.

• Manage and respond to shared credit control email correspondence.

• Assist with the preparation, distribution, and logging of credit control correspondence and chase letters.

• Liaise with internal teams to resolve client queries efficiently and effectively.

• Ensure compliance with all relevant internal policies and regulatory requirements.

Skills & Experience Required

Essential

• Previous Credit Control experience.

• Strong communication and relationship-building skills.

• Confident telephone manner with the ability to negotiate effectively.

• Good working knowledge of Microsoft Excel and Word.

• Strong numerical and analytical skills.

• Excellent attention to detail and accuracy.

• Ability to manage workload effectively and work to deadlines.

• A proactive approach with strong problem-solving abilities.

Desirable

• Experience within a professional services or legal environment.

• Knowledge of Aderant or a similar practice management system.

Personal Attributes

• Highly organised with the ability to prioritise tasks effectively.

• Self-motivated and capable of working with minimal supervision.

• Strong customer service mindset with a professional approach to collections.

• Able to investigate issues, identify root causes, and implement solutions.

• Skilled at balancing firm debt collection with maintaining positive client relationships.

• Confident negotiating payment arrangements and resolving outstanding debt matters.

• Comfortable building relationships with a wide range of internal and external stakeholders.

What's on Offer

• Opportunity to join a supportive and collaborative finance team.

• Exposure to a varied and fast-paced environment.

• Long-term career development opportunities.

• Competitive salary and benefits package.