Job Description
Job Title: Customer Support Administrator
Location: Burton On Trent
Pay: £26-27k
Employment Type: Full-time - Temp to Perm
Department: Customer Service & Sales
Job Summary:
We’re looking for a dedicated and detail-oriented Customer Support Administrator to join our team. The ideal candidate will have a passion for delivering exceptional customer service and possess excellent communication skills. This role involves managing customer forms, addressing product inquiries, resolving complaints, and handling outbound sales calls. Proficiency in Excel and other relevant software is essential!
Key Responsibilities:
Customer Form Management:
- Accurately maintain customer records in Excel
- Ensure data is current and correct
- Regularly update customer information
- Customer Support:
- Answer inbound calls and emails, offering timely and effective support
- Resolve customer complaints with a focus on satisfaction
- Escalate complex issues to the right department
- Product Inquiries & Marketplace Management:
- Respond to product inquiries across customer marketplaces (e.g., Amazon, eBay)
- Ensure accurate, up-to-date product listings
- Manage online reviews and coordinate with the fulfillment team
- Sales & Outbound Calls:
- Proactively reach out to customers to promote additional products
- Identify customer needs and provide tailored recommendations
- Track and report sales activities
Complaint Resolution:
- Handle customer complaints with empathy and professionalism
- Follow up to ensure satisfaction and document resolutions
Reporting & Documentation:
- Maintain accurate records of all interactions and sales activities
- Provide feedback on recurring issues for continuous improvement
Qualifications:
Proven experience in customer service, sales, or order processing
Proficiency in Microsoft Excel and office software
Strong written and verbal communication skills
Ability to multitask and prioritize effectively
A positive, customer-first attitude
Experience with marketplaces like Amazon or eBay is a plus
Ability to work independently and collaboratively in a team
