Customer Care Representative - Inbound
Nottingham
Full-Time
Salary £23,000 + Bonus
FTC - 12 Months

Macildowie are excited to be working alongside a company based in Nottingham. The organisation are actively seeking an empathic and compassionate individual to join the team as a Customer Care Representative. Due to the nature of the organisation, this is not your 'typical' Customer service role. We are looking for someone who can deal with challenging situations and is great in building rapport with customers; you will play a crucial part in their direct-to-consumer sales channel, ensuring personalised care and innovative solutions for customers. The position will be a fixed term contract.

Are you an empathetic individual passionate about delivering exceptional customer service? If the answer is yes, we invite you to apply for this exciting and very rewarding position and make a meaningful impact on the lives of individuals!

Roles and Responsibilities

• Maintaining best in class levels of customer service, continually going above and beyond.
• Answering inbound telephone calls and queries from a wide variety of customers and actioning/resolving these within the terms of our SLA.
• Responding to emails/texts and online communications.
• Placing orders, answering their questions regarding the ordering process/delivery process and chasing up any delays with regards to the order/delivery.
• Contributing to the overall sales performance of the Customer Care Team by continually looking for ways to add value to each interaction.
• Speaking to customers, dealing with any questions/queries, and registering new customers.
• Working collaboratively with other members of the customer care team.
• Always looking to develop own skills and knowledge of associated products.
• Maintaining and ensuring high levels of ethics and integrity in our service delivery.
• Contribute actively and positively during team meetings.

The successful candidate

• Excellent communication and interpersonal skills, with a particular focus on verbal communication as this is primarily a telephone-based role.
• Empathetic and emotionally resilient.
• Experience of working in a contact centre is highly desirable but not essential.
• Proven track record of delivering excellent customer service and satisfaction.
• Excellent understanding of IT systems/packages including CRM and confident in using multiple systems at once. Knowledge of Salesforce is highly desirable but not essential.
• High level of attention to detail and able to adhere to strict processes and procedures.
• Highly organised and efficient with a positive and can-do attitude.
• Confidence and ability to work cross functionally with other teams in the business.
• Flexible and adaptable as each customer interaction can be completely different.

Perks and Packages

• 25 days annual leave, plus bank holidays and the option to purchase more days.
• Team performance related bonus scheme (monthly)
• Company Pension scheme.
• Life Assurance (1x annual salary)
• Retail discount schemes.
• Hybrid working (3 days in the office weekly)

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.