Inbound Enquiry Call Advisor

Nottingham City Centre

£12.35 an hour

On site

Full time - 37 hours

Temporary (3 months minimum)

Macildowie are pleased to be working alongside a brilliant organisation within the Nottingham area, to find their next customer service advisor.

This is a temporary, full-time position working hours Monday to Thursday 08:30 - 17:00 and Friday 08:30 - 16:30, 37 hours a week. This organisation is seeking a motivated individual to help with some temporary support.

Are you a dedicated and customer-focused individual looking for an exciting opportunity? This organisation is seeking a dynamic Enquiry Handling Advisor to join the team and play a pivotal role in providing exceptional customer service.

Roles and Responsibilities

• To act as the first point of contact for all enquiries from a range of audiences across phone lines, email and live chat.
• To utilise exceptional and inclusive verbal and written communication skills to answer incoming calls and respond to customer emails in line with defined enquiry management targets, quality standards and service level agreements.
• Ensuring a focus on customer service and quality is at the heart of every customer engagement.
• To liaise with other teams across the organisation to provide accurate information where needed and ensure that communications between departments are seamless to make the customer journey as positive and informative as possible.
• Use CRM software to appropriately distribute emails and enquiries to the relevant department, triaging as efficiently as possible.
• To track and follow up all enquiries to ensure that they are closed off satisfactorily.

The successful candidate

• Highly organised with a proactive attitude and ability to deliver the highest standards.
• Excellent communication skills written and verbally.
• Confident in using IT packages including Word, Excel, PowerPoint and Outlook.
• Ability to work under pressure to tight-deadlines.
• Contact Centre experience is preferred but not essential.
• Experience in working in a fast working environment.
• CRM system experience is preferred but not essential.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.