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Customer Service Advisor
Temporary role - 1 month potentially extended
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.
No two days are the same, you will learn 'on the job' so there is no need for housing experience, but a background in contact centre work will help, along with a passion for Customer Service.
You will have an excellent telephone manner, we don't use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in-between calls.
The post will be based at our new re-furbished head office in Coalville
Hours - 35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm., on a rota basis
Salary - £21,262 - £23,624 per annum
Our generous package includes:
Contributory pension scheme
Health cash plan - BHSF
34 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time)
A wide range of training and development opportunities (we are an Investors in People accredited organisation)
Educated to GCSE level in Maths and English
NVQ in Customer Care is desirable
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.