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Customer Experience Executive

Published 23 August 2023
£12.82 - £15.38 per hour
Nottingham, Nottinghamshire
Job Starts: 23rd August 2023
Office and Commercial Support

Job Description

Customer Experience Executive


Up to £30,000(Dependent on skill set)

On site

Full time - 37.5 hours


Macildowie are pleased to be working alongside a brilliant organisation within the Nottingham area, to find their next customer experience executive.

This is a temporary, full-time position working Monday to Friday with a minimum of 39 hours a week. This role will be fully on site but the shift times will have flexibility.

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where you can make a significant impact? This organisation is seeking a talented and motivated Customer Experience Executive to join the team and help elevate the customer interactions to new heights.

Roles and Responsibilities

  • Work collaboratively and cross-functionally across the sales team to maximise sales.
  • Play an active part in the Customer Service team in order to achieve service targets.
  • Develop and maintain relationships within the sales team and across the business and the external customers and suppliers, as appropriate, in the pursuit of the business vision.
  • Play an active part in the Customer Service team in order to achieve service targets.
  • Support the facilitation of incoming calls and the group inbox.
  • Process sales orders and complete all associated administration.
  • Identify "upsell" opportunities and generate leads from the incoming calls.
  • Promote up selling by identifying and pursuing opportunities for cross selling of new products to existing customers.
  • Maintain & Develop relationships with key customers.

The successful Candidate

  • Good listening and communication skills with a confident and friendly telephone manner.
  • Experience in a fast-paced sales environment.
  • Strong organisation skills with great attention to detail.
  • An interest in technology is preferred but not essential.
  • Strong IT skills in a range of MS Office packages / CRM Management.
  • A customer-centric mind-set and a genuine passion for delivering outstanding experiences.
  • Data analysis experience would be preferred but not essential.
  • Call centre experience preferred but also not essential.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ( and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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