Macildowie are currently recruiting for a Customer Service Advisor to join a well-established company and play a pivotal role in delivering exceptional service to a diverse customer base.

£24,150| Full time | Monday - Friday | Office Based

Key Responsibilities:

• Monitor and manage incoming customer inquiries through various channels, ensuring adherence to contractual requirements.
• Collaborate with internal stakeholders and external partners to support our commitment to excellence in service delivery.
• Ensure end-to-end customer service excellence within agreed SLAs and KPIs.
• Follow documented processes and procedures consistently.
• Document all customer interactions in our company systems.
• Utilise provided IT tools effectively.
• Take ownership of operational customer issues, ensuring resolution within agreed service level agreements and KPIs.
• Adhere to established escalation processes and drive them to satisfactory completion when necessary.
• Maintain commercial efficiency's to meet contractual Service Level Agreement requirements.
• Demonstrate a comprehensive understanding of contractual obligations for each customer.
• Cultivate strong working relationships with contractual customers and internal/external stakeholders.
• Complete essential administrative tasks within specified time frames.
• Operate within defined parameters as outlined in the non-contractual bonus scheme, delivering customer service excellence.

Candidate:

• Demonstrates self-motivation, maintains a positive and proactive demeanour, and excels as a valuable team contributor.
• Displays exceptional precision and a keen eye for detail.
• Possesses outstanding organisational and administrative abilities, capable of thriving in high-pressure situations and handling multiple tasks to meet customer SLAs and KPIs.
• Exhibits the capacity for independent thinking and effective problem-solving.
• Demonstrates resilience, flexibility, and the ability to excel in demanding situations.

If you are interested in this role please apply with your most up to date CV and we will be in contact with you to discuss the role in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.