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Customer Specialist

Published 11 September 2023
Leicester, Leicestershire
Job Starts: 11th September 2023
Office and Commercial Support

Job Description

We have an exciting opportunity to join our team in Leicester, in this new role of Customer Onboarding Specialist.

We are looking for enthusiastic people to contribute to the growth of the company. You must be an excellent communicator and have top quality people skills. You must be comfortable presenting products or services over the phone as well as dealing with customer objections. The main goal of a Customer Onboarding Specialist is to help the business grow by offering fantastic customer service with factual information about our products and services.Â
As a Customer Onboarding Specialist, you will be the first point of contact from the business that our customers reach out to and as such, you're responsible for ensuring you promote the very best of the business by offering an informative, friendly, verbal handshake!

The start date for this role will be the 22nd September.

What you'll do
You'll be the first point of contact with prospective new customers that are looking to join the business
Speak with potential or existing customers to inform them about our products and services in a friendly manner
Customer Service is at the heart of everything we do, so you'll be super friendly and always happy to go that extra mile to help customers
Be comfortable answering enquiries in volume - you're taking customers on a journey of discovery
Onboard customers by assisting them to select the best tariff to suit their needs- you'll become a guru

What you'll need
Previous experience of working in fast-paced customer service, operations or telesales environment would be advantageous
Clear communicator with a focus on listening and acute attention to detail
Honest, focused, and committed to delivering the highest levels of customer service
Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow
To be a quick learner due to exposure to different departments

What you'll get.
An organisation where people learn, decide and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ( and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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