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Customer Sevice

Published 15 September 2023
Up to £24500.00 per annum
Loughborough, Leicestershire
Job Starts: 15th September 2023
Office and Commercial Support

Job Description


Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Loughborough. In this role you will be the main point of contact for all customers via email and telephone. You will be required to deal with order processing, handling enquiries and dealing with customer complaints in an efficient and friendly manner.

This is a permanent full time position which is fully office based.


Liaising with customers to keep them up to date with progress of orders
Answering customer queries and resolving of customer complaints
Confirm product codes and price
Processing customer orders via the system
Produce and send invoices
Maintain and file relevant documentation
Supporting the Sales Manager with administration tasks
Processing customer samples
Producing sales reports when required


Proven customer service experience
Excellent communication skills both written and verbal
Professional telephone manner
Proficient IT skills including Word, Excel and Outlook
Excellent administration skills

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ( and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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