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Commercial Account Handler

Published 22 September 2023
Job Starts: 22nd September 2023
Office and Commercial Support

Job Description

Macildowie are currently recruiting for a Commercial Account Handler to join a well established company based in Nottingham. As a valued member of the commercial broking team in Nottingham, your role revolves around delivering top-tier customer service and maintaining technical excellence. You will handle inquiries from commercial clients, assist with renewals, and support new business transactions.


  • Manage new business inquiries and client renewals, including the re-marketing of policies and the issuance of renewal documentation in adherence to FCA guidelines.
  • Skillfully address incoming client queries related to policy coverage and requested changes.
  • Foster relationships with key insurer markets.
  • Collaborate closely with the field sales team (account executives) and the broader team to provide comprehensive broking services and contribute to the preparation of client reports.
  • Identify opportunities for cross-selling and up-selling to existing clients.
  • Play an integral role in achieving the team's revenue goals, with a focus on both renewal retention and new business acquisition.

Success Metrics:

  • Consistent achievement of objectives, Key Performance Indicators (KPIs), and targets.
  • Completion of mandatory training and engagement in Continuing Professional Development (CPD).
  • Feedback collection from customers, stakeholders, and colleagues.
  • Consistent demonstration of our organisational values and behaviours.

Qualifications and Skills:

  • Private Lines (Motor) account handling experience.


  • Prior experience in commercial account handling.
  • Skills, Knowledge, and Aptitude:
  • Proficiency in commercial insurance spanning multiple classes.
  • Strong written and verbal communication skills.
  • Effective negotiation abilities.
  • Customer-focused mindset with a knack for sales.
  • Familiarity with Acturis (not mandatory but beneficial).
  • An interest in motor sport (preferred but not mandatory).

Qualifications and Training:

Cert CII qualification (not mandatory but a willingness to work toward it).

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ( and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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