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Special Vehicle Account Handler

Published 22 September 2023
Job Starts: 22nd September 2023
Office and Commercial Support

Job Description

Macildowie are currently recruiting for a Special Vehicle Account Handler to join a well established business in Nottingham. As a key member of an accomplished SV broking team, you will be based in Nottingham, providing exceptional customer service and maintaining the highest standards of technical excellence. Your responsibilities will centre around addressing day-to-day inquiries from clients, facilitating renewals, and conducting new business transactions.

Key Responsibilities:

  • Skilfully manage new business inquiries and client renewals, including potential policy re-marketing, and ensure timely issuance of renewal documentation in strict accordance with FCA guidelines.
  • Address incoming client queries concerning policy coverage and requested changes.
  • Cultivate and nurture relationships with critical insurer markets.
  • Identify opportunities for cross-selling and up-selling to existing clients, identifying potential gaps in coverage or policies held elsewhere.
  • Contribute actively to the achievement of team revenue targets, spanning renewal retention and new business acquisition.

Key Success Indicators:

  • Achievement of objectives, Key Performance Indicators (KPIs), and targets.
  • Completion of mandatory training and active engagement in Continuing Professional Development (CPD).
  • Sourcing valuable feedback from customers, stakeholders, and colleagues.
  • Demonstrating and embodying our organisational values and behavioural principles.


  • Prior experience in Private Lines (Motor) account handling.

Skills, Knowledge, and Aptitude:

  • Proficiency in Private Lines (Motor) insurance across multiple classes.
  • Strong written and verbal communication skills.
  • Effective negotiation skills.
  • Customer-focused mindset with a natural inclination toward sales.
  • Familiarity with Acturis (not mandatory but beneficial).
  • An interest in motor sport (preferred but not mandatory).

Qualifications and Training:

  • Cert CII qualification (not mandatory, but a willingness to work toward it).

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ( and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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