Are you ready to embrace the exciting transformation of a company in the commercial and domestic market, including cutting-edge renewable product lines, while ensuring unwavering brand consistency? If you are passionate about delivering top-notch pre-sales support and technical expertise, fostering client relationships, and contributing to a positive company culture, then this role is tailor-made for you.

£26,000 - £30,000 DEO | Monday - Friday | 08:30 - 17:00 | Early finish on Fridays

Role and Responsibilities:

• Provide expert assistance and support across a wide spectrum of pre-sales inquiries from end-users, sales and service representatives, and merchants, including technical guidance.
• Efficiently manage phone and email inquiries, addressing technical support needs, handling engineering queries, and responding to product inquiries.
• Possess a comprehensive understanding of all pre-sales processes and protocols.
• Issue quotations and diligently follow up on them.
• Maintain an up-to-date knowledge base encompassing our commercial, domestic, and renewable product offerings.
• Support spare parts sales initiatives.
• Attend training sessions as required to stay current with our evolving product range.
• Assist in resolving inquiries related to warranties, commissioning, and follow up on complaints and concerns on behalf of our valued clients.
• Identify optimal solutions for end-users and effectively communicate them.
• Cultivate effective communication channels with clients and partners, nurturing long-term relationships that align with our business objectives.
• Continuously expand your expertise in technical specifications, product usage, and maintenance.
• Competently navigate and utilise various in-house systems, ensuring data accuracy and system currency.
• Foster cross-team collaboration and develop a comprehensive understanding of all roles within the organisation.
• Participate in promotional events as appropriate.
• Timely reporting to senior management when required, such as providing technical support information for site-related queries.
• As part of your employment, you may be assigned additional responsibilities commensurate with your role's level of responsibility within the organisation.

Skills & Person Specification:

• Demonstrable experience in engaging with end-users in a pre-sales/technical support environment.
• A natural forward planner, highly motivated, and committed to delivering exceptional customer service.
• The ability to thrive under pressure, displaying methodical and highly organised traits while maintaining clarity of thought.
• Proficiency in IT skills, including Excel, Word, Outlook, and SOP systems.
• Exceptional interpersonal and client-relations skills.
• A strong desire to cultivate technical skills, with problem-solving and strategic thinking abilities.
• A dynamic, proactive nature with a client-focused mindset.
• Precision in data entry skills, coupled with impeccable attention to detail.
• Proven experience in contributing effectively within a highly productive team and the flexibility to adapt to a continually evolving environment.

If you are interested in this role please apply with your most up to date CV and we will be in contact with you to discuss the role in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.