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Customer Service Advisor

Published 02 January 2024
£25000.00 - £27750.00 per annum
Leicester, Leicestershire
Permanent
Job Starts: 2nd January 2024
Office and Commercial Support

Job Description

THE OPPORTUNITY:

Macildowie are currently recruiting for a Customer Service Advisor to work for a Finance business based in Leicester.

This is a full time permanent position which offers hybrid working.

THE ROLE & YOUR RESPONSIBILITIES:

- To provide high quality customer service

- To undertake other customer-related tasks as required, enabling the team to achieve its overall objectives and to maintain its exceptionally high standards of customer service.

- Respond to customer telephone and email enquiries

- Meeting customer needs and ensuring compliance with product terms and conditions.

- Accurately record all customer data within the relevant systems.

- Report all risk events, and appropriate errors and issues

- Adhere to the principles of Conduct Risk and Treating Customers' fairly, ensuring good customer outcomes form the basis of our decisions.

- Ensure all complaints are managed and recorded

- Maintain checking, filing and scanning up-to-date.

- Support system testing and enhancements, including identifying and reporting any errors, issues or potential improvements; and participating in user acceptance testing

- Record and manage appropriate data, and maintain required MI and financial records.

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

- Proven customer service skills and experience.
- Good communication and interpersonal skills.
- Able to work effectively as part of a team.
- Strong attention to detail, proven to deliver work to a consistently high level of accuracy.
- Organised and efficient approach.
- Knowledge of appropriate policies and regulations, including Conduct Risk, Treating Customers' Fairly, Anti-Money Laundering, Counter-Terrorism Financing and the Financial Services Compensation Scheme.
- Computer literate.
- Educated to minimum GCSE level, with strong numeracy and literacy skills.
- Previous experience within the financial services sector is desirable, but not essential.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.



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