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Customer Service Advisor

Published 11 December 2023
Up to £20250.00 per annum
Leamington Spa, Warwickshire
Job Starts: 11th December 2023
Office and Commercial Support

Job Description

Role: Customer Service Advisor - Debt Collection Unit

Salary: £20,250 per annum

Contract: Full-time, permanent

Location: Leamington Spa, Warwickshire

Key Responsibilities:

  • Deliver outstanding customer service to clients
  • Improve the recovery of overdue balances through effective communication and negotiation
  • Manage a high volume of calls, maintaining quality standards and regulatory compliance
  • Maintain detailed and accurate customer records
  • Handle inbound and outbound customer calls with professionalism and efficiency


  • Strong negotiation skills, both independently and as part of a team
  • Openness to training, irrespective of prior customer service experience
  • A dedicated team player with a track record of meeting deadlines with precision
  • The ability to excel in a busy work environment
  • Outstanding communication skills

Working Arrangements:

Monday to Friday, on-site work required

If you feel this role would be suited to your skill set, or would like to have a conversation around the role further, then apply with an up to date CV today

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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