Job Title: Facilities Co-ordinator
Location: Loughborough
Working hours- 8am-16:30pm or 9am -17:30pm
Office working with opportunity for hybrid work once training is completed.
Salary: between £26k-£30k
Job type: Temp-Perm

Our Client is looking for an experienced administrator/co-ordinator who is always looking at process improvement and will enjoy an ever-changing environment which allows you develop the support for the delivery of Facilities across our sites in the UK, Ireland, and Romania. No day is a dull day; you will enjoy daily communication with employees and the experience this exciting role brings.
Day-to-day, you will:
Lead on supervising our helpdesk and ensure a timely response to incoming tickets and coordinate repairs with suppliers & contractors via our portals and in line with KPI's and SLA's
Supervise a team of Facilities support.
Continuously review and adapt SLA's and KPI's and advise the Facilities Partner of improvements and adjustments to the service.
Provide first line support to all employees across the organisation by way of phone, email, and portals.
You'll co-ordinate the delivery of all Facilities operational activities as part of a team. Assist the delivery and supervision of planned maintenance and repairs to our offices.
Create and continually review key processes and practices, ensuring accurate documentation and systems operations.
Ensure that planned maintenance visits are booked and communicated with local leaders and key employees.
Take an active role in our H&S committee.
Coordinate building defects with third parties alongside the Facilities Partner and Facilities Managers
Create and deliver monthly reporting pack.
Raise and organise Purchases and PO's.
Onboard suppliers and contractors
As a well-rounded Facilities Helpdesk Lead your Skills and Experiences likely include:
Experienced multisite Facilities Co-ordinator.
Being an excellent communicator with an eye for detail.
Being able to prioritise conflicting demands, spinning lots of plates at one time.
A proactive approach to problem solving.
Being passionate about providing an excellent customer service.
The ability to work in accordance with the company's policies and procedures and pick up any ad hoc duties from time to time.
Strong people management skills, leadership qualities and good networking abilities.
An analytical approach to problems and a passion for solving them.
You will be self-motivated, proactive, and forward thinking, with a strong ability to work autonomously.
You will be able to build solid relationships with all Teams at Access.
Confidence in working with stakeholders up to a senior level, both to take on tasks and present results.
You will have the ability to think laterally and help find the best solutions.
A strong knowledge of Microsoft software.
Fun-loving team player it's at the heart of our culture!
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.Â

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. ?Â

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