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Customer Service Advisor

Published 04 January 2024
£20000.00 - £25000.00 per annum
Job Starts: 4th January 2024
Office and Commercial Support

Job Description

Macildowie are currently seeking a dedicated customer service professional with a proven track record in customer service, sales, or business development. The company is seeking a Customer Service Advisor to join their team based in Burton upon Trent.

Up to £25,000 | Monday to Friday | 9am - 5pm

Key Responsibilities:

  • Utilises the in-house database to identify and engage existing customers, driving new orders and fostering increased business.
  • Cultivates positive and enduring relationships with customers, gaining a deep understanding of their needs.
  • Processes orders efficiently, ensuring customer details are accurate and up-to-date.
  • Addresses queries and provides up-to-date product knowledge to meet customer needs effectively.
  • Collaborates seamlessly with internal colleagues to deliver the best service to valued customers.
  • Provides exceptional customer service, ensuring timely and efficient resolution of customer needs.
  • Handles incoming calls, manages customer inquiries, and addresses complaints with precision, ensuring accurate information is recorded and communicated to the relevant parties.
  • Manages and responds to customer inquiries received via phone, email, and LiveChat.

Qualifications and Skills:

  • Previous experience in customer service, sales, or business development is essential.
  • The ideal candidate is self-motivated, proactive, and adept at using initiative to drive results.
  • Possesses excellent communication skills, organisational abilities, and attention to detail.
  • A friendly and positive team player with an outstanding work ethic.

If you are interested in this opportunity, pleas apply with an updated CV and someone will be in contact.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ( and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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