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Customer Service Advisor

Published 01 February 2024
£12.00 - £13.00 per hour
Coalville, Leicestershire
Job Starts: 1st February 2024
Office and Commercial Support

Job Description

Temporary role -

The Role
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.
No two days are the same, you will learn 'on the job' so there is no need for housing experience, but a background in contact centre work will help, along with a passion for Customer Service.
You will have an excellent telephone manner, we don't use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in-between calls.
The post will be based at our new re-furbished head office in Coalville

Hours - 35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm., on a rota basis
Salary - £21,262 - £23,624 per annum
Company Benefits
Our generous package includes:
l Competitive salary
l Contributory pension scheme
l Health cash plan - BHSF
l 34 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time)
l Flexible working
l A wide range of training and development opportunities (we are an Investors in People accredited organisation)

Educated to GCSE level in Maths and English
Microsoft Office
NVQ in Customer Care is desirable

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