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Branch Customer Advisor

Published 23 April 2024
Mansfield, Nottinghamshire
Job Starts: 23rd April 2024
Office and Commercial Support

Job Description

Are you passionate about delivering excellent customer service? Do you thrive in a dynamic and fast-paced environment? We are currently seeking a dedicated Customer Service Advisor to join our client's team at our Mansfield town centre branch for a well-established business. This position requires individuals who are committed to providing outstanding service and have a strong attention to detail.

Location: Mansfield town centre

35 hours a week

Key Responsibilities:

- Assist customers with various banking inquiries, transactions, and account services.

- Provide personalised assistance to customers in person, over the phone, and via email.

- Process financial transactions accurately and efficiently.

- Promote and cross-sell banking products and services to meet customer needs.

- Resolve customer issues and complaints promptly and professionally.

- Adhere to all banking regulations and guidelines.


- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Ability to work effectively in a team-based environment.

- Availability to work 2/3 Saturdays a month.

- Full UK driving license required.

Preferred Qualifications:

- Previous experience in a customer service role, ideally within a banking or financial services environment.

- Knowledge of banking products and services.

- Proficiency in using banking software and systems.


- Competitive salary based on experience.

- Comprehensive training and development opportunities.

- Employee benefits package.

- Opportunity to work in a supportive and collaborative team environment.

If you are a motivated individual with a passion for customer service and meet the above requirements, we encourage you to apply for this exciting opportunity. Join our client's team and be part of a leading banking institution committed to excellence in customer satisfaction.

To apply, please submit your CV and why you are interested in this role. We look forward to receiving your application!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ( and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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