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Published 01 May 2024
£22000.00 - £24000.00 per annum
Leicester, Leicestershire
Job Starts: 1st May 2024
Office and Commercial Support

Job Description


Macildowie are currently recruiting for an Administrator working for an exciting growing business based in Thurmaston.

The candidate will be pioneering a new role within the business tasked with various administrative tasks relating to customer onboarding, customer data and customer service.


Working within the Administration, Underwriting & Claims Department and CII framework of ethics, assisting the team in day-to-day underwriting administration and handling of claims within the agreed SLA's:

First line telephone support.
Assistance in the Assessments of claims.
Coordinating posting process.
Understand and apply the company reserving philosophy, as well as policy conditions and exclusions and applying them to claims.
Assisting in the handling of claims in line with authority limit and escalate claims when necessary, identifying maximum settlement figures and claims quantum.
Processing client and broker policy declarations, adjustments and cancellations.
Generating claims and client data reports.
Be able to respond quickly to insured client requirements and acquire feedback from insured clients, brokers/intermediaries.
Dealing with queries as and when they arise.
Provide support and to other members of the department.
Assist the claims team with general admin tasks when required.


The successful candidate is likely to have demonstrable experience in this field of work. Insurance qualifications are an advantage but not essential.

Working as part of a small team the role requires the following attributes:
Good communication and administration skills
Attention to detail
Able to work as part of a team
Methodical and consistent approach to work
IT literate
Ability to adapt to change and show initiative
Ability to prioritise workload to meet strict deadlines

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ( and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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