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Sales Coordinator

Published 09 May 2024
Up to £24500.00 per annum
Wolverhampton, West Midlands
Permanent
Job Starts: 9th May 2024
Office and Commercial Support

Job Description

THE OPPORTUNITY:

Macildowie are currently recruiting for a Sales Coordinator working for a business based in Wolverhampton. This role sits within the Customer Service Team which sits at the heart of the business! Looking after the customer journey right through from the Enquiry stage to post-occupancy covering everything from Estimation, Design & Customer Service. The Sales Coordinator role within that process is a key position as it is the link between what the Customer needs and informing Operations when they need it. Sales Coordinators are responsible for the customer's journey through the business including call-offs, delivery dates, and post-delivery CS issues. For the right candidate, there is a real opportunity for career progression in a rapidly growing business

This position is fully office based and is full time hours.

THE ROLE & YOUR RESPONSIBILITIES:

Ensuring all call-offs are processed promptly and that they are then checked so that any mistakes that would lead to FOC replacements are caught
Establish and maintain strong relationships with customers through a proactive approach to Customer Service
Resolving all Customer Service queries promptly and any that cant be are diverted to the correct department or person
Answering inbound calls in a timely and professional manner and knowing how to use in house systems to relay information back to the Customer
Support other departments in managing the flow of information throughout the business by keeping in house CRM up to date
Achieving and working to set KPIs for the role

EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:

Customer Service experience is preferred

Ensuring all call-offs are processed promptly and that they are then checked so that any mistakes that would lead to FOC replacements are caught

Establish and maintain strong relationships with customers through a proactive approach to Customer Service

Resolving all Customer Service queries promptly and any that cant be are diverted to the correct department or person

Answering inbound calls in a timely and professional manner and knowing how to use in house systems to relay information back to the Customer

Support other departments in managing the flow of information throughout the business by keeping in house CRM up to date

Achieving and working to set KPIs for the role

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.



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