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Key Accounts Support

Published 31 May 2024
Job Starts: 31st May 2024
Office and Commercial Support

Job Description

Monday - Friday

9am - 5pm

Are you ready to join a market-leading organisation in Nottingham? This is an exciting opportunity to become part of a company renowned for its technical excellence, innovation, and integrity over the last twenty years. Our client, a leader in their field, is seeking an enthusiastic and dynamic individual to join their key accounts team.

About the Role: The successful candidate will be joining a dedicated team responsible for delivering top-notch service to some of the UK's leading organisations. This role is both varied and interesting, requiring a blend of excellent administration and customer service skills.

Key Responsibilities:

  • Manage day-to-day service delivery for key account clients.
  • Liaise with client management teams and their sites via CAFM system, telephone, email, and face-to-face.
  • Assist the key account manager in job completion and client updates.
  • Maintain documentation to ensure compliance with internal and external standards.
  • Support Specialist Services Management teams.
  • Coordinate incoming customer requests in a timely and organised manner.
  • Collaborate with all operational functions and departments to provide customer support and service.
  • Produce reports and collate data to assist with management decisions.
  • Perform administrative duties including invoicing, submitting permits, producing service documentation, and certification.
  • Ensure all completed jobs are invoiced within the appropriate month with required paperwork.
  • Manage internal and external resources to complete jobs within SLAs.
  • Liaise with monitoring stations and police forces regarding alarm systems.
  • Handle other ad hoc duties as required.


  • Minimum 2 years of experience in a similar support role.
  • Experience in facilities management or the fire & security industry is an advantage but not essential.
  • Strong IT skills, including the use of core Microsoft Office programs and the ability to quickly learn and utilise new software packages.
  • Passion for delivering excellent customer service.
  • Ability to form excellent working relationships with clients.
  • Proactive, with a strong character to follow up on outstanding actions from internal and external parties.
  • Ability to efficiently manage and prioritise workload to ensure smooth business operations.

If you are interested in this role, please apply with an updated CV and someone will be in touch!

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ( and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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