Customer Service

Customer Adviser required in Burton upon Trent

This role is office based working 37.5 hours Monday to Friday and is to start ASAP.

Role is Paying up to £30,000

Job Summary:

My client is looking for a dedicated and detail-oriented Customer Support and Sales Specialist to join their team. The ideal candidate will be responsible for managing customer forms, providing exceptional customer support, handling product inquiries on customer marketplaces, resolving customer complaints, and making outbound sales calls. This role requires excellent communication skills, a customer-first attitude, and proficiency in Excel and other related software.

Key Responsibilities

• Accurately complete and maintain customer forms using Excel.
• Ensure all customer information is correctly entered and up-to-date.
• Regularly review and update customer records.

• Answer inbound calls and emails from customers, providing timely and effective assistance.
• Resolve customer complaints and issues, ensuring customer satisfaction.
• Escalate complex issues to the appropriate department as necessary.
• The role is primarily office-based but may occasionally require travel to our other UK locations. It also involves attending national exhibitions and regional trade and retail events as and when required.

• Manage and respond to product queries on customer marketplaces (e.g., Amazon, eBay).
• Ensure product listings are accurate, up-to-date, and optimized for search visibility.
• Coordinate with the fulfillment team to resolve any order-related issues.
• Online review management - Customer websites and marketplaces

• Make outbound calls to existing and potential customers to promote and sell additional products.
• Identify customer needs and recommend relevant products or services.
• Track and report on sales activities and outcomes.

• Handle customer complaints with empathy and professionalism.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome.
• Document complaints and resolutions for future reference.

• Maintain accurate records of customer interactions, sales activities, order statuses, and complaint resolutions using our CRM system.
• Generate regular reports on customer service metrics, order fulfillment, and sales performance using our CRM system.
• Provide feedback to management on recurring customer issues and potential areas for improvement.

Qualifications:

• Proven experience in customer service, sales, or order processing.
• Proficiency in Microsoft Excel and other office software.
• Strong communication skills, both written and verbal.
• Ability to multitask and prioritise tasks effectively.
• A positive attitude and a passion for helping customers.
• Experience with customer marketplaces like Amazon or eBay is preferred.
• Ability to work independently and as part of a team.

If this role sounds of interest to you please do apply or send an up to date CV

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.