Job Description
Customer Service Advisor
Barwell, office based
09;00 - 17:00, Monday to Friday
Up to £26,000
Macildowie are looking for a reliable and customer-focused Customer Service Representative to join our clients busy office team. This role is ideal for someone who enjoys working in a fast-paced environment, has strong attention to detail, and is confident speaking with customers over the phone and via email. You will play a key part in supporting the customer service and sales administration functions, ensuring customer orders are processed smoothly and efficiently from start to finish.
Key Responsibilities
As part of the Customer Service team, your duties will include:
- Inputting and processing customer orders accurately, efficiently and in a timely manner.
- Answering incoming phone calls and assisting customers with enquiries
- Responding to customer service emails in a timely and professional manner
- Producing Irish commercial invoices and supporting invoicing tasks
- Managing post and general office correspondence
- Handling trade account applications and supporting customer onboarding
- Upselling and contacting customers regarding their orders where appropriate
- Processing credits and resolving account/order queries
- Chasing proforma invoices and supporting payment follow-ups
- Monitoring live orders, back orders, and managing out-of-stock reporting
- Updating and maintaining out-of-stock spreadsheets
- Supporting the team by covering staff during holidays and absences
- Completing ad-hoc administrative tasks as required
Skills & Experience Required
- Strong communication skills (written and verbal)
- Good attention to detail and accuracy
- Ability to multitask and work efficiently in a busy environment
- A professional and helpful telephone manner
- Experience using Outlook, Excel, Sage, and other office software
- Knowledge of sales administration processes
- Basic understanding of Excel
- Previous experience in a busy office setting
- Experience in customer service and/or soft telephone sales
Benefits & Perks
- Company pension
- Cycle to work scheme
- Free on-site parking
- Eye and dental care
- Company events and celebrations
- Staff lunches on special occasions
- Dress Down Fridays (once a month)
- Annual company-wide Christmas party
- Training, development opportunities, and access to further qualifications
- Real opportunities for internal promotion and career progression
Interested? Click apply today!
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
