Job Description
Customer Support agent required in DE11
Location: Swadlincote
Salary: £13.00 - £14.00 per hour
Job Overview:
We are seeking a professional and empathetic Customer support to join a busy and supportive team. The successful candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and ensuring accurate information is recorded and communicated efficiently.
Key Responsibilities:
- Answer and manage incoming calls in a professional and timely manner
- Make outbound calls where required
- Accurately record call details and update internal systems
- Provide clear information and guidance to callers
- Escalate queries or concerns to the relevant department when necessary
- Maintain confidentiality and handle sensitive information appropriately
- Work collaboratively with colleagues to ensure smooth day-to-day operations
Requirements:
- Previous experience in a call handling, customer service, or administrative role preferred
- Excellent communication skills, both verbal and written
- Strong organisational skills and attention to detail
- Ability to remain calm and professional under pressure
- Competent IT skills and ability to use internal systems confidently
- A compassionate and patient approach when dealing with callers
If you are interested in this role please do apply!
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
