IT Helpdesk Analyst

Location: Hybrid - Northampton 3x a week / Work From Home 2x a week (with potential for flexibility to suit your requirements)

Salary: £26,000 - £30,000

Hours: Monday-Friday; 08:00am - 16:00pm

Macildowie are pleased to be recruiting for a global company with a strong heritage based in Northampton.

They are currently looking for a IT Helpdesk Analyst to join their Global IT Helpdesk team on a permanent basis. You will be reporting directly to the Functional Leader of the IT Helpdesk, who are looking for someone that can bring a passion for delighting customers and some technical experience to support growing UK & Ireland markets.

As IT Helpdesk Analyst, you will be confident working in a stand-alone role based in the UK, and be a highly collaborative team player, excited by the opportunity to support Global markets in a "follow-the-sun" IT service model.

Key Responsibilities:

• Work as part of a global IT Helpdesk team to prioritise and troubleshoot incoming global and local requests/tickets, balancing customer needs across helpdesk shift patterns and timeframes.
• Provide support for all end user devices for customers locally as well as worldwide.
• Some liaison with external contractors, vendors and key business stakeholders to effectively progress activities with assigned owners.
• Troubleshoot non - complex hardware, software and phone problems.
• Escalate more complex issues appropriately.
• Contribute to required projects.

Ideal Candidate:

• Strong customer service skills.
• Some experience of supporting MS Office, Teams and general 1^st line issues, e.g., password resets, WiFi issues, printers, etc.
• Able to self-motivate.
• Able to work on your own initiative.
• Effective communicator who can talk to customers in different countries, appreciate different languages, accents and cultures, and adapt personal style as required.
• Comfortable working with remote managers and teams across the globe.

Additional bonuses:

• Excellent development, growth and progression opportunities.
• Private medical and dental.
• Pension and Life cover.
• New IT kit & iPhone.
• £200 Hybrid-work furniture fund.
• Enhanced Maternity, Paternity & Adoption Pay.

"IT Helpdesk" "Customer Service" "1^st Line" "Northampton" "Hybrid" "Work From Home" "Northamptonshire" "Bedfordshire" "Wellingborough" "Kettering" "Corby" "Market Harborough" "Milton Keynes" "Rugby" "Banbury" "Coventry"

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.