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IT Support Analyst

Published 12 September 2023
£26000.00 - £30000.00 per annum + Benefits
Northampton, Northamptonshire
Job Starts: 12th September 2023

Job Description

IT Helpdesk Analyst

Location: Hybrid - Northampton 3x a week / Work From Home 2x a week (with potential for flexibility to suit your requirements)

Salary: £26,000 - £30,000

Hours: Monday-Friday; 08:00am - 16:00pm

Macildowie are pleased to be recruiting for a global company with a strong heritage based in Northampton.

They are currently looking for a IT Helpdesk Analyst to join their Global IT Helpdesk team on a permanent basis. You will be reporting directly to the Functional Leader of the IT Helpdesk, who are looking for someone that can bring a passion for delighting customers and some technical experience to support growing UK & Ireland markets.

As IT Helpdesk Analyst, you will be confident working in a stand-alone role based in the UK, and be a highly collaborative team player, excited by the opportunity to support Global markets in a "follow-the-sun" IT service model.

Key Responsibilities:

  • Work as part of a global IT Helpdesk team to prioritise and troubleshoot incoming global and local requests/tickets, balancing customer needs across helpdesk shift patterns and timeframes.
  • Provide support for all end user devices for customers locally as well as worldwide.
  • Some liaison with external contractors, vendors and key business stakeholders to effectively progress activities with assigned owners.
  • Troubleshoot non - complex hardware, software and phone problems.
  • Escalate more complex issues appropriately.
  • Contribute to required projects.

Ideal Candidate:

  • Strong customer service skills.
  • Some experience of supporting MS Office, Teams and general 1st line issues, e.g., password resets, WiFi issues, printers, etc.
  • Able to self-motivate.
  • Able to work on your own initiative.
  • Effective communicator who can talk to customers in different countries, appreciate different languages, accents and cultures, and adapt personal style as required.
  • Comfortable working with remote managers and teams across the globe.

Additional bonuses:

  • Excellent development, growth and progression opportunities.
  • Private medical and dental.
  • Pension and Life cover.
  • New IT kit & iPhone.
  • £200 Hybrid-work furniture fund.
  • Enhanced Maternity, Paternity & Adoption Pay.

"IT Helpdesk" "Customer Service" "1st Line" "Northampton" "Hybrid" "Work From Home" "Northamptonshire" "Bedfordshire" "Wellingborough" "Kettering" "Corby" "Market Harborough" "Milton Keynes" "Rugby" "Banbury" "Coventry"

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website ( and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

Required Skills

  • "IT Helpdesk" "Customer Service" "1st Line" "Northampton" "Hybrid" "Work From Home" "Northamptonshire" "Bedfordshire" "Wellingborough" "Kettering" "Corby" "Market Harborough" "Milton Keynes" "Rugby" "Banbury" "Coventry"

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