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3rd Line Support Analyst (Project-Focused)

Published 04 April 2024
Tamworth, Staffordshire
Job Starts: 4th April 2024

Job Description

Location: Tamworth & Hybrid

Salary & Benefits: Competitive Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Certifications

Hours: Monday to Friday


Our client, a well-established and very successful IT outsourcing company are seeking someone with 3rd Line Support level technical skills and experience, who wants to branch out from support into project-based work.

The role is to implement and support cutting-edge solutions for their external professional services clients, with both on-site and remote deployments.

As a Project-Focused 3rd Line Support Analyst, you'll be a part of the team working on project installations across on-site, Cloud, and hybrid environments. Additionally, you'll handle BAU tasks, escalations, and receive significant mentor-ship from their Infrastructure team. This role offers a blend of hands-on technical work, client engagement, and team collaboration.

Key Responsibilities:

  • Collaborate within specialised teams focusing on Systems, Networking, or Applications.
  • Support on project installations, include in on-site, Cloud, and hybrid deployments.
  • Work on BAU tasks, and receive mentor-ship from senior members of the Infrastructure team.
  • Engage with vendors to resolve performance issues and ensure reliability.
  • Provide occasional on-call support and scheduled out-of-hours maintenance.
  • Adhere to ISO, Data Protection, and ITIL standards and processes.

Technical Skills:

  • Experience with Microsoft Server (physical and virtual)
  • Experience with O365, Exchange, Azure, and Citrix
  • Previous exposure to voice technologies (ISDN, VOIP, SBC) is advantageous.


  • ITIL/ISO2000 certification
  • Qualifications such as MSCA, MCSE, Cisco CCNA, Citrix CCA, VMware VCP

Additional Experience:

  • Background in IT Services/Outsourcing and customer-focused environments
  • Familiarity with SLAs and ISO27001 standards


  • Competitive salary
  • Paid Microsoft certifications and funded training/exams
  • Overtime payments (paid at time and a half) and standby allowance (1 week in 9)

If you're passionate about project-based IT work and possess a solid technical background, we encourage you to apply.

"Infrastructure" "Azure" "O365" "Solutions" "Hybrid" "Remote" "WFH" "Project" "2nd Line" "Tamworth" "Birmingham" "Lichfield" "Burton" "Walsall" "Sutton Coldfield" "IT MSP" "Staffordshire" "West Midlands" "Leicestershire" "Nottinghamshire" "Derbyshire"

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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