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IT Support

Published 07 June 2024
£28000.00 - £32000.00 per annum
Leicester, Leicestershire
Job Starts: 7th June 2024

Job Description


Macildowie are currently recruiting for an IT Support Assistant working for a business based in Hamilton, Leicester. Reporting to the IT Manager, you will play a pivotal role in assisting the day-to-day IT operations of the business whilst also delivering improvements to the company's systems, procedures and operations.

This is a full time role Monday to Friday hybrid and with flexi hours


Manage First Line Support with respect to hardware and software issues including;
Setup of New PC's
Set up of printers
Setting up users on Active directory & the ERP system
Setting up and maintaining Exchange, distribution groups & out of office access to mail boxes etc
Setting up and maintaining Mitel Phone System
Maintaining the companies' Wi-Fi network
Being first point of contact and logging calls with third party support companies
To ensure that the support provided is appropriate, timely and meets the requirements of the company
Supporting with Day to Day Sage X3 issues such as web order loading
Assist in the provision of management information from Sage SQL and Crystal reports
Documenting procedures & processes
Support the daily operation of the companies IT systems. Including but not limited to;
ERP system (Sage X3)
Carrier Interfaces
ADS Capture
Slim Stock
To ensure that these systems are operational and are meeting the requirements of the operational departments
Manage the IT departments Ticketing system, Spiceworks
Assist in the investigation and completion of the operational departmental requests in relation to;
Departmental operational improvements
Departmental reporting requirements


Has excellent analytical, numerical and problem-solving skills
Able to demonstrate experience of;
ERP systems

Possesses a good level of Microsoft Office Products such as Excel, Word, Outlook & PowerPoint
Has an understanding of IT advancements and threats and how this could impact the company
Continues to improve knowledge of the companies IT systems through courses available from Sage and other sources as appropriate

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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