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IT Support Analyst

Published 14 December 2023
Job Starts: 14th December 2023

Job Description

IT Support Analyst

Location: West Midlands, Warwickshire

Salary & Benefits: Above average market rate

Hours: Monday - Friday


Working for a highly successful and very well established Law firm, the IT Support Analyst works as part of an IT team responsible for providing telephone and on-desk support for internal colleagues on application and hardware issues. Providing quality support in a timely and professional manner is absolutely key to the role.

This is a brilliant opportunity to work for a very well respected Legal 500 Law firm where there are many opportunities to learn and progress your career.


  • Providing a first response via telephone, email and desk side to internal staff
  • Resolving technical issues or escalating to relevant members of the IT team
  • Ownership of a call, ensuring you are keeping colleagues fully informed of progress

Required Experience:

  • Active Directory (managing user accounts within AD)
  • MS Exchange (management of user accounts, 'how do I' support advice, access requests)
  • MS Office ('how do I' support advice, basic trouble shooting)
  • Some hardware break-fix


  • Monday to Friday, 37.5 hours a week
  • 22 days holiday + statutory
  • Free Parking
  • Subsidised gym memberships
  • Onsite canteen
  • On-Call allowance (1 week in every 4 - very rarely required)
  • Overtime available (paid at time and a half)
  • Free parking

***This is a brilliant opportunity for any IT Helpdesk professional - or aspiring Helpdesk professional - who wants to work for a company that is stable, successful, and take your career development seriously***

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at

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