Customer Service & Administration Assistant

Location: NG10
Pay Rate: £13.00–£14.00 per hour (depending on experience)
Contract: Temporary – Initial 3-week assignment

We are currently recruiting for a Customer Service & Administration Assistant to join a busy and growing business based in NG10. This is an initial 3-week temporary assignment, with the possibility of an extension depending on business requirements.

This role is ideal for someone with previous customer service and administration experience who enjoys working in a fast-paced environment and takes pride in delivering excellent customer support.

The Role

Reporting to the Sales Director, you will provide high-quality customer service and administrative support, ensuring customer enquiries, orders, and deliveries are managed efficiently while supporting the smooth running of the sales function.

Key Responsibilities

• Respond to customer enquiries via phone and email.
• Build and maintain positive customer relationships.
• Process customer orders accurately from enquiry through to dispatch.
• Provide administrative support to the Sales Director.
• Maintain customer records
• Coordinate deliveries, collections, and freight arrangements.
• Assist with international shipment administration where required.
• Provide after-sales support and resolve customer queries.
• Carry out general administrative duties and provide support to the wider team as required.

About You

To be successful in this role, you will have:

• Previous experience in a customer service and administration position.
• Excellent communication and organisational skills.
• Good IT skills, including Microsoft Office, particularly Excel.
• Strong attention to detail and the ability to manage multiple tasks effectively.

You will also be:

• Customer-focused with a professional and positive approach.
• Organised, proactive, and reliable.
• A team player with a flexible attitude.

Apply today by submitting your updated CV. If you would like to find out more about the role before applying, we'd be happy to discuss it with you.