Job Description
Job Title: Quality Officer
Location: Loughborough & Hybrid (2 days per week in the office - Monday & Wednesday)
Hours: Full-time, permanent. Monday - Friday. 35 hours per week
Overview:
A leading national organisation in the sport sector is seeking a proactive Quality Officer to manage quality assurance and compliance across educational programmes, ensuring high standards and continuous improvement.
Key Responsibilities:
Customer Service & Stakeholder Management
Support training centres, educators, and learners while building strong relationships with internal and external stakeholders.Quality Assurance & Compliance
Develop and review policies to ensure compliance with regulatory standards. Oversee consistent programme delivery and high-quality standards.Monitoring & Reporting
Monitor the performance and compliance of training centres, providing regular reports to internal teams and leadership.Audits & Investigations
Conduct internal audits, assist in broader audits, and investigate complaints and malpractice when required.Data Management & Reporting
Track and manage quality assurance data, ensuring accurate and timely reporting. Support invoice processing and financial procedures.Training & Standardisation
Assist in training delivery and ensure alignment with regulatory expectations and internal policies.
About You:
Essential
Experience in quality assurance or a similar role with relevant qualifications or equivalent experience.
Strong understanding of regulatory compliance within education/training environments.
Proficient in communication and digital tools for data management.
Ability to manage multiple tasks and meet deadlines.
Skilled at building relationships with internal and external stakeholders.
Benefits:
25 days holiday + Bank Holidays
Flexible hybrid working
Pension scheme
Employee discount portal
Life insurance
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
