Sales Administrator

Sales Administrator

Rugby, office based (1 day from home after probation)

Monday to Thursday, 8:30am – 5:00pm and Friday, 8:30am – 4:00pm

Up to £27,500

Macildowie are partnering with a leading client based in Rugby to recruit an Internal Sales / Sales Administrator to join a well-established and successful business operating within the manufacturing and industrial products sector.

This is a fantastic opportunity for an organised, customer-focused individual who enjoys working in a busy environment, managing customer relationships and providing excellent administrative support to a wider sales team.

You'll play an important role in ensuring customer orders are processed accurately, enquiries are handled professionally and customers receive a consistently high standard of service.

The Role

As a Customer Services Administrator, your responsibilities will include:

• Processing customer sales orders accurately and efficiently using internal systems.
• Upselling and cross selling products for existing orders and working to KPI’s
• Managing lapsed accounts and using initiative to call and reengage business opportunities
• Preparing customer quotations, including pricing, stock availability and delivery information.
• Following up quotations and supporting the sales team in converting enquiries into orders.
• Managing customer enquiries via telephone and email, providing updates on orders, deliveries and product availability.
• Creating new customer accounts and maintaining accurate customer records.
• Preparing order acknowledgements, delivery documentation and other relevant paperwork.
• Liaising with internal departments, including Sales, Accounts and Operations, to ensure orders are processed smoothly.
• Handling customer queries and complaints professionally, ensuring timely resolutions.
• Maintaining customer portals and updating order information where required.
• Supporting the wider team with general administration and ensuring daily deadlines are met.

About You

We're looking for someone who is proactive, organised and enjoys delivering excellent customer service.

Ideally, you'll have:

• Previous experience within a customer service, sales administration or order processing environment.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and the ability to manage multiple priorities.
• Good working knowledge of Microsoft Office, particularly Excel and Word.
• Confidence using internal systems to process orders and maintain customer information.
• A positive, professional approach to dealing with customers and colleagues.
• The ability to work independently while contributing to a supportive team environment.
• Experience within manufacturing, distribution or industrial products would be advantageous but is not essential.

Interested?

If you're an experienced Customer Service Administrator, Sales Administrator or Order Processing Administrator looking for your next opportunity in Rugby, we'd love to hear from you.