Customer Training Manager

An opportunity has arisen for an experienced Customer Training Manager to lead a specialist training function within a highly technical, engineering led environment.

This role is ideal for someone who enjoys combining people leadership, operational oversight and technical training strategy in a fast paced, high accountability setting.

The role

You will take ownership of a customer training function, leading a team of instructors and ensuring the design, delivery and continuous improvement of training programmes for both internal teams and external customers.

This is a hands on leadership role where you will balance team development, operational planning and strategic oversight.

Key responsibilities

• Lead, coach and develop a team of technical instructors (c.6–7 direct reports)
• Oversee the full training lifecycle – design, delivery, certification and evaluation
• Manage training schedules, resources, and course planning to meet business demand
• Implement and track KPIs, processes and performance measures
• Drive continuous improvement across training programmes and methodologies
• Manage stakeholder relationships, including internal teams and external customers
• Oversee resource planning, succession planning and recruitment activity
• Ensure compliance with health & safety and operational standards
• Contribute to commercial training proposals and customer feedback loops

What they’re looking for

• Proven experience leading a training team, function or operation
• Strong background in planning, scheduling and delivering structured training programmes
• Experience managing processes, KPIs and operational performance
• Confident people leader with experience across coaching, development and performance management
• Comfortable working in a technical or engineering-led environment (highly advantageous)
• Commercial awareness with the ability to balance customer needs and business priorities

Why consider this role?

• Opportunity to shape and lead a critical customer-facing training function
• Blend of strategy and hands-on leadership
• High-impact role with visibility across the business
• Stable, well established organisation with strong technical credibility