Customer Service Executive

A family-owned eCommerce business based is looking for an experienced Customer Service Executive to join their growing team - someone who is passionate about delivering outstanding customer support and wants to be rewarded for their efforts.

The role will include working on Sundays with a day off in the week.

Key Responsibilities:

• Handle customer enquiries and orders in line with company policies and procedures (including orders, quotes, invoices, dispatch, and email/telephone enquiries).
• Accurately process orders through our Warehouse Management System (Cin7).
• Liaise with couriers to ensure smooth and timely deliveries.
• Provide proactive support to customers, resolving issues promptly and professionally.
• Work closely with the sales, warehouse, and logistics teams to ensure efficient operations.
• Contribute to the overall success of the customer service team by supporting daily functions.

Skills & Requirements:

• Confident in operating phone systems (experience with CISCO phones advantageous).
• Strong IT skills, particularly with Google Drive and related programs.
• A collaborative team player, willing to support cross-departmental initiatives.
• Clear and confident communicator, both written and verbal.
• Ability to multitask, work under pressure, and make sound decisions.
• Positive, customer-focused attitude with a proactive approach to problem-solving.
• Exceptional attention to detail and accuracy.

Qualifications & Experience:

• Previous experience in customer service within industrial, commercial, or distribution sectors is desirable (though product knowledge can be taught).
• Familiarity with CRM systems is preferable.

What We Offer:

• Competitive salary (£26,000 - £28,000 per annum)
• 33 days holiday (including bank holidays)
• Free on-site gym for all staff
• Free on-site parking
• A supportive, family-run environment where your contribution makes a real impact

Job Type: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.