Job Description
Job Advert
Macildowie are working with this client based in Loughborough to appoint a Course Administrator.
This is a permanent role, with a hybrid working arrangement requiring a minimum of 2 days per week in the office
You will provide excellent customer service and ensure accurate and timely administration and support across all aspects of the learner, tutor and customer experience within an education/training environment
Key Responsibilities Include:
Inputting data across all internal systems in line with standard operating procedures, ensuring all records are accurate and up-to-date.
Managing general course administration (quality checking documentation, ordering resources, sending confirmation emails).
Ensuring financial processes (vouchers, purchase orders, transfers, cancellations) are followed fully.
Liaising with delivery venues to ensure information and resources are in place ahead of courses.
Responding to telephone and email enquiries in a timely, courteous and accurate manner, advising customers on the use of the online booking system and resolving queries to protect the organisations reputation.
Undertaking any other duties within the scope, spirit and purpose of the job as requested by the line manager, and proactively promoting policies around Equality & Diversity, Health & Safety and GDPR.
Essential Criteria:
Proven administrative experience: telephone answering, email handling, data input, document creation.
Ability to manage a varied workload and meet tight deadlines.
Track record of delivering excellent customer service and building relationships with different stakeholders.
Strong IT skills, with thorough knowledge of Microsoft Office packages.
Excellent organisational skills and ability to work in a fast-paced environment across multiple tasks.
Proven initiative and ability to work both independently and as part of a team.
Desirable:
Knowledge of sports education or training programmes, especially in a swimming/instructor context.
Familiarity with bespoke booking systems/databases and purchase order systems.
If you are an organised, service-oriented administrator with excellent interpersonal skills and a keen eye for detail
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
