Job Description
Customer Service Administrator
Loughborough
Permanent | 40 hours per week, Monday to Friday | Office-based
Salary: £25,000 - £26,000 (dependent on experience)
Macildowie are working with this client based in Loughborough to recruit Customer Service Administrators for a well-established organisation operating within the commercial sector. This is a permanent opportunity offering stability, structure and the chance to be part of a supportive and fast-paced team environment.
This position will suit an individual who thrives in a customer-focused setting and enjoys balancing administrative duties with direct client interaction.
The Role
As a Customer Service Administrator, you will be responsible for delivering a responsive and professional service to customers across multiple channels.
Key responsibilities will include:
Providing accurate quotations to customers
Processing customer orders efficiently and accurately
Handling customer queries and complaints via email, phone and web chat
Responding to customer reviews in a professional and timely manner
Supporting the wider team with ad hoc administrative tasks
About You:
To be considered, you will demonstrate:
Strong customer service and administration experience
Confidence communicating across multiple platforms
Excellent organisational skills and the ability to prioritise workload
Strong IT literacy and confidence working with systems
The ability to work effectively under pressure
This is an excellent opportunity for someone looking to join a growing business where customer experience is at the forefront of everything they do.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
