Interim Retail Ops Change Management Specialist

Signet resources are partnering with large established global financial services business who are currently searching for a Retail Operations Change Management Specialist on an Interim basis to join them for an initial period of 6 months.

This role will play a key role in supporting the development, resilience, and long term sustainability of the Retail Operations Department. The role provides dedicated, focused capacity to deliver essential department wide activity such as training and development, change management, innovation, document control and new reporting requirements, ensuring these critical areas receive the depth of attention and thought required to drive continuous improvement. The role be responsible for actioning regulatory change, ensuring Retail Operations remains compliant, resilient and prepared for evolving regulatory and business expectations.

Main Responsibilities:

• Deliver first line monitoring insight by identifying trends and driving improvements in quality, training and operational practice.

• Support regulatory compliance across Retail Operations, translating FCA, Consumer Duty and consumer finance requirements into controlled, well-governed operational change.

• Maintain effective document management and governance of policies, procedures and supporting documentation, ensuring clarity, accuracy, version control and regulatory alignment.

• Support end-to-end delivery of operational, process and system change, including logging, tracking, testing and stakeholder coordination using structured change tools.

• Identify and support continuous improvement and innovation initiatives to enhance efficiency, consistency and customer outcomes.

• Support the design, maintenance and deployment of training aligned to regulatory change, Quality Assurance findings and operational risk, ensuring learning is embedded into practice.

Skills:

Required

• Strong organisational skills with the ability to manage multiple workstreams and priorities.

• Proven experience interpreting and actioning regulatory change within an operational environment.

• High level of attention to detail, particularly in relation to documentation and governance.

• A proactive, improvement-focused mindset.

• Experience supporting training, quality, change or process driven activity within an operational environment.

Desirable

• Experience working in a regulated financial services environment.

• Familiarity with change management tools 

• Exposure to quality assurance, monitoring or audit activity.

• Experience contributing to reporting or MI development.