Job Description
Credit Controller | Walsgrave – Coventry | 6 Month FTC | £28,000 -£32,000
Salary: £28,000 - £30,000
Location: Walsgrave, Coventry - Hybrid working — currently 1 day in the office and 4 days working from home
Hours: 37.5 hours per week, Monday to Friday, 9:00am - 5:00pm
Contract: 6 month fixed-term contract
Are you an organised and proactive Credit Control professional looking for your next contract opportunity?
We are recruiting for a Credit Control Administrator to join a friendly and supportive Credit Control team on a 6 month fixed-term contract. This is a varied role where you will support all areas of credit control and credit administration, working closely with colleagues across the UK.
You will report into a passionate, driven and supportive Team Leader and become part of a hardworking, collaborative finance team. The role is focused largely on active customer accounts, order release, collections, queries and reporting, rather than being solely focused on aged debt.
The Role
As Credit Control Administrator, you will be responsible for supporting the day-to-day running of the credit control function. This will include managing customer queries, chasing outstanding debt, supporting order release decisions and maintaining accurate customer account records.
You will use Excel regularly for reporting and analysis, so confidence with spreadsheets, including pivot tables and VLOOKUPs, would be highly beneficial.
Key Responsibilities
Your duties will include:
- Managing the Credit Control shared inbox and incoming calls
- Supporting debt collection activity across the sales ledger
- Chasing outstanding invoices by telephone, email and letter
- Following up on promised payments and agreed payment plans
- Preparing customer correspondence as part of the dunning cycle
- Producing regular reports highlighting outstanding debt across the business
- Processing card payments accurately
- Assisting with cash allocation and credit note processing
- Investigating and resolving customer account queries
- Liaising with internal departments, customers and branches to ensure prompt query resolution
- Making informed decisions around order release, including placing orders on hold where appropriate
- Requesting credit limit reviews and obtaining payments where required
- Maintaining accurate customer account notes and ledger information
- Preparing legal documentation packs for accounts progressing through the collections process
- Providing support across the wider sales ledger and covering colleagues’ workloads when needed
- Supporting the testing and implementation of a new CRM system
- Building strong working relationships with internal stakeholders and branches across the UK
About You
We are looking for someone who is motivated, reliable and comfortable taking ownership of their workload. You will be a proactive self-starter with strong communication skills and the ability to work effectively in a hybrid environment.
You will ideally have:
- Previous experience in Credit Control, Accounts Receivable or a similar finance administration role
- Excellent communication and interpersonal skills
- Strong organisation and time management skills
- The ability to prioritise workload and meet deadlines
- A proactive approach to problem solving
- Strong attention to detail and accuracy
- Good IT skills, particularly Microsoft Excel
- Confidence using Excel for reporting and analysis
- A positive, flexible and team-focused attitude
- Experience using ERP or CRM systems would be advantageous, but is not essential
Why Apply?
This is a great opportunity to join a supportive and collaborative Credit Control team within a well-established business. The role offers variety, hybrid working and the chance to be involved across the full credit control process, from collections and query resolution through to reporting, order release and account administration.
If you are a confident Credit Control professional who enjoys a busy, hands-on role and can commit to a 6 month fixed-term contract, we would be keen to hear from you.
