Credit Controller

This is an excellent opportunity for an experienced Credit Controller to join a busy and supportive Finance team in a hands-on role where you'll take ownership of customer accounts, manage credit risk and play an important role in driving cash collection across the business.

The business is looking for someone who is commercially minded, proactive and confident dealing with customers at all levels, with the ability to manage their own workload and take ownership of the full Credit Control process.

About the Role

As a Credit Controller, you'll be responsible for managing the full credit control function, from assessing new customers and setting appropriate credit limits through to actively chasing overdue debt and supporting debt recovery.

You'll manage a portfolio of customer accounts, monitor credit exposure and payment trends, resolve account queries and work closely with customers and internal teams to ensure payments are received on time.

This is a fully office-based position within a close-knit Finance team, offering the opportunity to take ownership of your work and make a real impact on cash flow and financial performance.

Key Responsibilities

• Assess the creditworthiness of new and existing customers and set appropriate credit limits.
• Manage a portfolio of customer accounts and monitor overall credit exposure.
• Proactively chase overdue invoices and outstanding debt.
• Negotiate repayment plans and agree appropriate payment arrangements with customers.
• Monitor accounts and forecast expected payments to support cash flow management.
• Chase interim payments where required to manage credit exposure.
• Produce aged debt reports and cash flow information for management.
• Liaise with customers to resolve payment queries and account issues.
• Work closely with Sales and Finance teams to resolve queries and support timely payment.
• Process customer invoices and reconcile customer accounts.
• Monitor payment trends and identify potential credit risks.
• Support debt recovery processes, including initiating legal proceedings for long-outstanding debts where necessary.
• Ensure credit control activity is carried out in line with company policies and procedures.
• Support wider Finance administration and reporting requirements.
• Work towards agreed debt recovery and cash collection targets.

Key Requirements

• Proven experience within a Credit Controller or similar credit control role.
• Commercial and proactive approach to credit control and debt recovery.
• Confident communicator with strong negotiation and relationship-building skills.
• Comfortable dealing with customers and clients at all levels.
• Good understanding of credit risk, credit limits and debt recovery.
• Strong attention to detail and excellent organisational skills.
• Ability to manage competing priorities and work effectively to deadlines.
• Confident working independently while also contributing to a wider Finance team.
• Comfortable working in a busy, fast-paced environment.
• Target-driven approach with a genuine focus on achieving cash collection results.
• Good working knowledge of Microsoft Office and Excel.

What's on Offer

• Salary of £28,000 - £30,000 per annum, depending on experience.
• Permanent opportunity within an established and independently owned business.
• Hands-on Credit Controller role with genuine ownership of customer accounts.
• Opportunity to make a real impact on cash flow and debt recovery.
• Supportive and close-knit Finance team.
• 23 days' holiday, increasing to 25 days with service.
• Company pension.
• Monday to Thursday, 8:30am–5:00pm, and Friday, 8:30am–4:00pm.
• Fully office-based working environment.
• Opportunity to develop your career within a growing and established business.