Job Description
Administrator
Location:
Staffordshire – Office-based
Contract Type:
Temporary (4 months)
Start Date:
ASAP
Working Hours:
20 hours per week
- Preferred: 4 hours per day across 5 days
- Alternatively: 5 hours per day across 4 days (flexible)
Role Overview:
We are seeking a temporary administrative support professional to assist our Collections team. This role will provide essential operational support, enabling the team to focus more effectively on debt collection activities.
Key Responsibilities:
- Prepare documentation for novations, reschedules/forbearance, and CCA communications/statements
- Manage document processing (printing, folding, franking, and DocuSign requests)
- Resolve “Balances < £10” activities and “No Ownership Report” allocations
- Process bank detail updates and Direct Debit Mandates (DDMs)
- Draft and issue deadline and termination letters
- Handle HALS amendments
- Manage BIFD customer emails
- Monitor and triage inbox and group phone queries
- Carry out routine administrative tasks and correspondence
Candidate Requirements:
- Strong administrative skills across both digital and paper-based processes
- High level of organisation and attention to detail
- Ability to learn quickly and manage routine processes efficiently
- Confident handling a variety of administrative tasks
Desirable (not essential):
- Background in collections, credit control, or financial services
Additional Information:
- This is a fully office-based role due to the temporary nature of the assignment
- No additional equipment required
