Customer Operations & Sales Support Coordinator

Leicester
Permanent | Full Time | Office Based
Salary: Competitive

Macildowie are working with this client based in Leicester to recruit a Customer Operations & Sales Support Coordinator for an established international manufacturing business.

This is a fantastic opportunity to join a growing organisation where you'll play a pivotal role in delivering an outstanding customer experience from initial enquiry through to delivery and aftersales support. Working closely with customers, distributors and internal departments, you'll ensure orders are processed accurately, communication is proactive and customer expectations are consistently exceeded.

This is a varied position suited to someone who enjoys building relationships, solving problems and taking ownership of tasks from start to finish.

The Role

As Customer Operations & Sales Support Coordinator, you'll be responsible for supporting customers and distributors while coordinating the full order lifecycle. You'll liaise with colleagues across Sales, Finance, Technical, Manufacturing and Logistics to ensure customers receive a seamless service.

Key responsibilities include:

• Responding to customer enquiries via telephone and email.
• Processing customer orders accurately and issuing acknowledgements.
• Monitoring orders through production, dispatch and delivery.
• Providing customers with regular updates on order progress and delivery schedules.
• Preparing quotations using approved pricing and product information.
• Maintaining accurate customer, distributor and order records.
• Supporting CRM administration and sales pipeline activity.
• Coordinating stock availability with UK, US and international manufacturing operations.
• Assisting with freight, logistics and export documentation.
• Managing spare parts requests and coordinating dispatch.
• Recording and administering complaints, warranties and product returns.
• Producing customer service and order backlog reports.
• Working collaboratively across multiple departments to continuously improve customer service processes.

About You

We're looking for someone who is highly organised, customer-focused and enjoys working in a fast-paced environment.

You'll ideally have:

• Previous experience within customer service, sales support, order processing or sales administration.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with exceptional attention to detail.
• Confidence using Microsoft Office and business systems.
• Experience managing multiple priorities while maintaining accuracy.
• The ability to build positive working relationships with customers and colleagues.
• A proactive approach to problem-solving and continuous improvement.

Experience within manufacturing, engineering, distribution or another business-to-business environment would be highly advantageous, as would experience using CRM or ERP systems.

What's in it for you?

• Join a growing international manufacturing business.
• Varied and autonomous role with genuine ownership.
• Supportive and collaborative working environment.
• Opportunity to work with customers and distributors across international markets.
• Long-term career development within an expanding organisation.

If you're an organised customer service or sales support professional looking for a varied role where you can make a real impact, we'd love to hear from you.