Embark on a rewarding journey as a Customer Service Executive, serving as the front line representative for our customers. Your role will involve resolving queries, managing customer returns, and providing exceptional service across various channels.

Monday - Friday | Full time in the Office | Competitive Salary | 8am-4pm, 10am - 6pm | On-site Parking | On-site Gym & Games Room

Key Responsibilities:

• Handle customer inquiries via telephone, Live Chat, and email.
• Effectively manage product-related issues, deliveries, damages, and quotations.
• Utilise expertise in couriers and company portals for tracking and managing deliveries.
• Process web orders and navigate the Warehouse Management system.
• Conduct negotiations/discussions with customers on replacements, returns, and damaged goods.
• Maintain continuous communication with customers experiencing extended lead times.
• Demonstrate a commitment to continuous improvement in customer services.
• Cultivate relationships with key stakeholders in warehouse, finance, and marketing.

Person Specification:

• Experience in e-commerce environments, strong IT skills, and familiarity with KPIs.
• Effective multitasking, attention to detail, and strong problem-solving abilities.
• Professional communication style with composure in high-pressure situations.
• Ability to establish and sustain effective working relationships with stakeholders.

If you are interested in this role, please apply with an updated CV and someone will be in contact.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.