Job Purpose:

The Student Lettings Property Manager will be responsible for the effective management of a portfolio of student rental properties. The role involves overseeing the day-to-day operations, ensuring properties are maintained to a high standard, managing tenant relations, coordinating maintenance, and supporting lettings activity to ensure minimal void periods and a high level of customer satisfaction.

Key Responsibilities:

Property Management & Maintenance

• Manage a portfolio of student properties, ensuring they are compliant, well-maintained, and meet all health & safety standards.

• Carry out regular property inspections and arrange necessary maintenance and repairs.

• Liaise with contractors, obtain quotes, and oversee works to completion within budget and timeframes.

• Manage check-ins, check-outs, and inventories, ensuring accurate documentation and swift deposit resolution.

Tenant Liaison & Customer Service

• Act as the main point of contact for tenants, responding to enquiries, maintenance issues, and complaints professionally and promptly.

• Conduct property viewings and support prospective tenants through the letting process.

• Resolve tenant disputes effectively and sensitively, escalating issues where necessary.

Lettings & Administration

• Assist with marketing properties, ensuring listings are accurate and engaging across all platforms.

• Support the lettings team during peak periods to maximise occupancy levels.

• Process tenancy applications, referencing, tenancy agreements, and renewals.

• Maintain accurate records and databases for compliance, safety certificates, tenancy details, and maintenance logs.

Compliance & Legal

• Ensure compliance with all relevant legislation including HMO regulations, tenancy laws, GDPR, and health & safety requirements.

• Keep up to date with legislative changes affecting the student lettings market.

• Assist with licensing applications and renewals as required.

Key Skills & Attributes:

• Strong organisational and time management skills.

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks in a fast-paced environment.

• Problem-solving mindset with a proactive and flexible approach.

• High attention to detail and record-keeping.

• Strong IT skills, including use of property management software (e.g., Alto, Reapit, CFP, or similar).

Qualifications & Experience:

• Previous experience in property management or lettings, ideally within student accommodation (preferred).

• Knowledge of the private rental sector and current housing legislation (essential).

• Full UK driving licence and access to a vehicle (essential).

Benefits:

• Competitive salary.

• Professional development and training opportunities.

• Supportive team environment and career progression pathways.

• Pension scheme and holiday entitlement.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.