Job Description
Macildowie are working with this client based in Northampton to recruit a Customer Service Representative (on-site, full-time).
Employment Type: Permanent, Office-based in Northampton
Working Arrangement: Full-time, on-site
Overview
A well-established provider of workwear, PPE, and workplace products, this business has served the industry for over 35 years. They excel in delivering high-quality service to ensure customer teams maintain uniform brand presentation, meet safety standards, and support staff well-being.
The Role
As a Customer Service Representative, you will:
Respond to customer queries via phone, email, and live chat
Prioritise excellent customer experience and satisfaction
Collaborate internally to resolve customer concerns seamlessly
Use CRM systems and Microsoft Office tools effectively
Manage multiple enquiries with attention to detail and problem-solving ability
Provide product support
Upsale of products
Customer complaints
Account management
Setting up customer portals
Requirements
Essential:
Customer service or support experience
Strong dedication to customer satisfaction and experience
Excellent communication and interpersonal abilities
CRM and Microsoft Office proficiency
Available to work on-site in Northampton
Problem-solving orientation and meticulous attention to detail
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
