Administrator

My client a leading manufacturing organisation in Lichfield is looking to recruit an administrator to join their business on a permanent basis.

Duties include:

• Ensure vehicle and driver paperwork is completed accurately and in a timely manner.
• Ensuring all email enquiries into the department are responded to in a timely manner
• Organising store stock replenishments.
• Good telephone manner when booking customer deliveries direct with customers.
• Good phone manner whilst answering driver or department phone call queries.
• Liaising with our other Home Delivery depot locations across the UK
• Timely reporting & logging of customer feedback
• Team player and a strong team ethic
• Actively monitor driver and vehicle telemetries and cameras to ensure routed times are being met & no breaches are occurring when needed.
• Assist with arranging servicing and repairs as required.
• Responsible for department ordering/facilities.
• Processing PCN's
• Processing PO numbers for suppliers
• Maintain and update all KPI and reporting via excel
• To prepare vehicle route paperwork and customer notifications in line with daily processes
• Maintain vehicle files
• To provide effective support to the department management team to ensure constant improvement in all areas of the operation.
• Processing of returns
• To ensure H&S requirements are always maintained throughout the department and issues are raised with management when required.
• Preparation and participation in team meetings and other meetings as required

The successful person will need the following:

• Proven experience and competent with Microsoft office packages
• Organised and strong attention to detail
• Experience in transport office
• Willingness to learn and support the team
• Customer service experience
• Competent using various IT systems
• Results driven, focused on delivery and always looking to add value to the role
• Strong interpersonal skills, with excellent written and verbal communication
• A willingness to learn the role of a Transport Administrator and be flexible in the work done
• Team player, willingness to supporting others
• Pride yourself on attention to detail
• Ability to work to deadlines whilst prioritising workload
• Positive outlook and behaviour
• Highly resilient

This role is working Monday to Friday, office based and paying up to £28,000.

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