Job Description
Macildowie are working with this client based in Birmingham, West Midlands who are a leading supplier in the automotive aftermarket industry, specialising in transmission, steering, and braking components.
Sales Senior Administrator
Salary: Competitive, dependent on experience
Employment Type: Permanent
Working Arrangement: Office-based
Our client has an exceptional reputation for delivering premium products and outstanding customer service to the UK motor trade. They are now seeking an experienced Sales Senior Administrator to join their busy sales support team.
As Sales Senior Administrator, you will provide crucial sales administration support and be the first point of contact for off-site sales representatives. You will manage customer order processes and support the sales teams to ensure operational excellence and contribute to business growth. Your role will involve close working with warehouse operations to handle returns, paperwork, and credits efficiently whilst maintaining excellent customer service standards.
Key Responsibilities
Act as the primary liaison for field sales representatives and handle all sales administration tasks with accuracy.
Produce and update customer stock plans and manage customer consignment stock.
Communicate effectively with customers regarding delivery issues and stock availability.
Ensure efficient onboarding of new customers.
Coordinate transportation for orders and returns.
Raise credit notes for returns and manage surcharge accounts promptly.
Work with the Booking In Team to ensure timely processing of returned items.
Build and maintain positive relationships with customers, suppliers, and internal teams.
Process sales orders, invoices, back orders and special orders with precision.
Maintain confidentiality and professionalism at all times.
Skills & Attributes
Proven experience in order processing with exceptional customer service skills.
Confident telephone manner, good attention to detail, and ability to work under pressure.
Strong organisational skills and ability to work within a dynamic team.
Effective decision-making and the ability to use your own initiative.
Proficiency in Microsoft Outlook, Word and Excel.
If you thrive in a fast-paced environment and can consistently deliver great service, we want to hear from you.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
