Job Description
Job Title: Customer Service Administrator
Location: Derby
Salary: £25,000 - £27,000 (depending on experience)
Employment Type: Full-Time
Job Overview
We are seeking an organised and customer-focused Customer Service Administrator to support a busy waste management and recycling operation. The role involves handling customer enquiries, coordinating service requests, maintaining accurate records, and supporting the wider team to ensure services run efficiently.
Key Responsibilities
Respond to customer enquiries via phone and email
Process service requests and maintain customer records
Assist with scheduling collections and coordinating with operations teams
Handle customer queries and complaints professionally
Maintain accurate documentation and service records
Requirements
Previous experience in customer service or administration
Strong organisational and communication skills
Good knowledge of Microsoft Office, particularly Excel and Outlook
Ability to work independently and as part of a team
Desirable
Experience in logistics, recycling, or service-based industries
Experience using CRM or order management systems.
If this role sounds of interest to you please do apply!
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
