Job Description
Job Advert
Macildowie are working with this client based in Hinckley within the healthcare products industry to recruit a Customer Service Specialist.
This is a fantastic opportunity for an experienced customer service professional to join a collaborative and fast-paced environment, where delivering exceptional service and building strong customer relationships is at the heart of everything.
Salary: £24,000 – £27,000 (dependent on experience)
Employment Type: Permanent
Working Arrangement: Office-based
The Role
You will play a key role in supporting the Customer Services function, ensuring all administrative and sales support processes run efficiently. Acting as a central point of contact for customers, you will manage orders, resolve queries, and support internal teams to ensure a seamless customer journey.
Key Responsibilities
- Managing inbound customer enquiries via telephone, email, and online platforms
- Processing customer orders accurately and efficiently
- Liaising with warehouse and production teams to ensure timely dispatch
- Providing delivery updates and managing expectations
- Handling customer complaints through to resolution
- Supporting field sales teams with administrative and customer follow-ups
- Maintaining accurate customer records and databases
- Processing returns, raising credit notes, and supporting stock control activities
- Assisting with general office administration and reporting
About You
- Previous experience in a customer-focused or administrative role
- Strong communication skills with a professional telephone manner
- Excellent attention to detail and organisational ability
- Confident using Microsoft Office, particularly Excel and Outlook
- Experience with Sage (ideally Sage 50) is advantageous
- A proactive and positive approach to problem-solving
- Ability to work effectively both independently and as part of a team
This is an excellent opportunity for someone looking to build a long-term career within a supportive business that values customer excellence and teamwork.
